/ faq · 19 answers

Questions,
answered.

Everything about skills, machines, security, licensing and delivery — in plain language.

Skills

4 answers
What exactly is an OpenClaw skill?+

A skill is a portable capability file that loads into any OpenClaw runtime. It brings its own logic, prompts and tool wiring, so you drop it in and the agent can immediately do the job — research, email, deploys, design and more.

How is a skill licensed?+

Skills are licensed per seat. One license covers unlimited runs on the runtimes you own — there's no per-token or per-task metering, ever.

Do skills run offline, on my own hardware?+

Yes. Skills execute inside your OpenClaw runtime, on the machine you control. The work — and the data it touches — stays on-device.

Can I move a skill between machines?+

Skills are open-format files and your license travels with you. Run the same skill on a laptop today and a Claw Mini tomorrow.

Claw Minis

4 answers
What's actually on the machine?+

Every Claw is a stock Apple Mac mini (or Mac Studio) that we flash with a clean, signed OpenClaw build, harden, and tune to the silicon. It arrives with your chosen skill pack pre-loaded and ready to run.

How long until it ships?+

Machines are built to order. We flash a clean signed build, harden the OS, enable full-disk encryption and run a 48-hour burn-in and security check — about two weeks — then ship it sealed, insured and tracked. (Skills, by contrast, are delivered instantly.)

Which machine is right for me?+

The M4 Mini runs a single agent comfortably; the M4 Pro fans out to several at once; the Ultra is built for an always-on swarm; and the Claw Studio (M4 Max, 128GB) runs a whole department of agents as an on-prem server.

Do I need to be technical to set it up?+

No. Unbox it, give it Wi-Fi and a name, and it's already an agent — everything is configured before it reaches you.

Security & privacy

4 answers
Where does my data go?+

Nowhere it doesn't have to. Agents run on-device, so the work and the data it touches stay on hardware you control. There's no cloud round-trip and no token metering watching over your shoulder.

How is the machine secured?+

Each unit ships with a hardened OS, full-disk encryption enabled, a signed OpenClaw build, and no default credentials or open ports. It's burn-in and security tested, then sealed in tamper-evident packaging.

Is it GDPR-compliant?+

Yes. Because processing happens locally on hardware you own, your data doesn't leave your control. We store only what's needed to fulfil your order.

Can I inspect what a skill does?+

Skills are an open format, not a black box. You can read them, fork them, and see exactly which tools they use — every output traces back to how it was produced.

Orders, shipping & returns

4 answers
How much is shipping?+

Shipping is free and fully insured across the EU and UK. You'll get tracking the moment your machine is sealed and handed to the courier.

What's your return policy?+

Machines come with a 24-month warranty (36 on Ultra and Studio) and a 30-day return window. Skill licenses can be refunded within 14 days if they're unused.

Do you ship outside the EU?+

Right now we ship across the EU, the UK and Ireland. Somewhere else? Drop us a note and we'll sort it out case by case.

Is this a real shop?+

This particular build is a concept storefront — the catalogue and checkout are a design exploration, and no real payment is processed yet.

Payments & licensing

3 answers
How do I pay, and is it secure?+

Checkout is encrypted and we never store your card details. Payments run through a PCI-compliant provider; we only ever see that a charge succeeded.

One-off or subscription?+

Machines are a one-off purchase — pay once, own forever. Skills are a per-seat license with unlimited runs. No surprise bills, no creeping monthly total.

Can I get an invoice? Is VAT included?+

All prices are VAT-inclusive, and a full invoice is emailed with your order — ready for the books.

Ready when you are.

Pay once. Own forever. Runs on hardware you control.

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